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Engineering Intelligent Digital Experiences.

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  3. CivicLink Government Portal
Government

CivicLink Government Portal

A citizen services portal streamlining permits and public records for a metropolitan government agency.

Next.jsSecurityCloud
Challenge

The problem

Citizens had to visit offices in person for most permit and records requests, creating long wait times and staff overload.

Solution

What we built

We built a secure, accessible self-service portal on Next.js, digitizing the majority of permit and public records requests.

Client

CivicLink Metro Agency

Duration

7 months

Results
In-person visits-58%
Request processing time-44%
Accessibility scoreWCAG AA
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