How CivicLink cut in-person visits by more than half with a secure, accessible self-service portal.
Citizens had to visit government offices in person for most permit and public records requests, resulting in long wait times and overloaded front-desk staff during peak periods.
We built a WCAG AA-compliant self-service portal on Next.js, digitizing the majority of permit and records workflows while meeting the agency's strict security and audit requirements.
“Rithvi Solution understood the constraints of working with a public institution and delivered a portal our residents actually find easy to use.”
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